Your privacy is important to us. This Privacy Policy explains how Jigsaw Networks Pvt. Ltd. ("Jigsaw Networks", "we", "our", "us") collects, uses, shares, and protects information when you use any of our websites, software-as-a-service (SaaS) products, mobile applications, dashboards, or developer tools.
This policy covers: all SaaS products, web platforms, APIs, SDKs, mobile apps, and related services.
1. Information We Collect
1.1 Information You Provide
We may collect:
- Account information (name, email, organisation, role)
- Authentication information
- Billing and payment details
- Configuration settings or data you input into our platforms
- Support requests, emails, or messages
- Any files or data you upload while using our app or SaaS products
1.2 Information Collected Automatically
When you access our websites, SaaS dashboards, APIs, or app, we may automatically collect:
- Device details (browser, OS, IP address)
- Log data (usage events, timestamps, errors, interactions)
- Application performance data
- Integration or SDK-generated metadata
- App usage metrics (for mobile app users)
We do not automatically collect personally identifiable information about your end-users unless you explicitly transmit it to us.
1.3 Information From Third Parties
If you choose to connect third-party services, we may receive limited data depending on integration settings.
2. How We Use Your Information
We use data to:
- Deliver and improve our SaaS products and mobile app
- Authenticate users and maintain account security
- Provide customer support
- Monitor performance, reliability, and service health
- Customise user experience
- Conduct analytics (aggregated or anonymized)
- Communicate updates, product changes, or billing messages
We never sell your data.
3. Legal Basis for Processing (If Applicable)
- Contractual requirement — to provide our services
- Legitimate interests — to improve security and usability
- Consent — for optional communications
4. Sharing of Information
We may share data with:
- Cloud hosting providers
- Error/analytics tools
- Payment processors
- Authentication providers
- Contractors or partners helping deliver our service
Each partner follows strict confidentiality and security obligations.
We do not share information with advertisers.
5. Data Security
We implement industry-standard protection, including:
- Encryption (in transit & at rest)
- Secure cloud infrastructure
- Role-based access control
- Continuous monitoring
However, no system is 100% secure.
6. Data Retention
We retain information as long as necessary to:
- Provide services
- Comply with legal or accounting requirements
You may request deletion anytime.
7. Your Rights
Depending on your region, you may request:
- Access
- Correction
- Deletion
- Export
- Restriction of processing
Contact: help.jigsawnetworks@gmail.com
8. Children's Privacy
Our services are intended for business users and not for children under 16.
9. International Data Transfers
We may process or store data in regions where our cloud infrastructure operates. All transfers follow applicable data protection laws.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a new "Last Updated" date.